• sapna_healthcare@rediffmail.com
  • 022-25004202

Guidelines to maintain the decorum of the hospital and its premises.

  • Strictly follow visiting time and restrict your visitors during visiting hours for the comfort of all patients.
  • Our visiting hours are 4:00 pm to 6:30 pm on all days ICU – 9:00 am – 9:30 am & 5:00 pm – 6:30 pm
  • Please make a note that visitors may be restricted as per the patient’s medical condition or special needs.
  • Children below the age of 12 years are prohibited as visitors as they are more susceptible to infections.
  • Sanitize your hands frequently,  use masks & practice social distancing.
  • Flowers can be a source of infection and hence discouraged in the Hospital. 
  • Coconut shells are not allowed in the hospital. 
  • Taking photos, videos, or making sound recordings without permission is strictly prohibited on the Hospital premises.
  • Smoking & Alcohol consumption is strictly prohibited on the hospital premises. 
  • The entire hospital premises is under CCTV surveillance. 
  • Being a service organization, all employees are instructed not to accept any tip/gratuity. 
  • If any employee asks for a tip, kindly inform Admin. Being a public place, patients are strongly advised not to keep valuable items/cash in their room/ward. 
  • The Hospital will not be responsible for any loss/damage of your personal belongings anywhere within the Hospital premises.

Patient’s rights

  • Right to Accessibility, availability, and continuity of care
  • Right to Dignity and Privacy of Patient
  • Right to ensure Safety
  • Right to Confidentiality of Information
  • Right to Refusal of treatment
  • Right to Information & education
  • Right to get protection from physical abuse and neglect
  • Right to give informed Consent
  • Right to Complain and Redressal
  • Right to Know the expected cost of treatment
  • Right to access to his/her Clinical records
  • Right to have a second opinion
  • Right to transfer and continuity of care
  • Right to Know hospital rules & regulations