- Do ask your patient’s permission to visit before you arrive.
- Do wash your hands and sanitize them before you touch the patient or hand the patient something you’ve been touching.
- Do turn off your cell phone, or at least turn the ringer off.
- Do leave the room if the doctor or provider arrives to examine or talk to the patient
- Don’t enter the hospital if you have any symptoms that could be contagious.
- Don’t stay with the patient for a long time. Keep the visit short.
- Don’t bring outside food/fruits inside the hospital for patients/patient’s attendants.
- Do not smoke; consume alcohol and non-vegetarian food in the hospital premises.
- Don’t bring flowers, bouquets for the patient.
- Respecting their values and beliefs, any special preferences, cultural needs, and responding to requests for spiritual needs.
- Respect for their personal dignity and privacy during examination, procedures and treatment.
- Protection from neglect or abuse.
- Treating patient information as confidential.
- Refusal of treatment.
- Seeking an additional opinion regarding clinical care.
- Obtaining informed consent from them before the transfusion of blood and blood components, Anaesthesia, Surgery, initiation of any Research protocol and any other invasive/high-risk procedures/treatment.
- To Complain and information on how to voice a Complaint.
- To have information on the expected cost of the treatment.
- To have access to their clinical records.
- To have information on the name of the treating doctor, care plan, progress and information on their health care needs.
- Determining what information regarding their care would be provided to self and family.
- To have education to make informed decisions and to be involved in the care planning and delivery process.
- To have information and education in a language that they can understand about their healthcare needs.
- To have non- discrimination in treatment on the basis of clinical/health condition, religion, gender, age, sexual orientation, linguistic OR geographical/ social origin.
- To receive medical advice and treatment that fully meets the currently accepted standards of Quality of Health care.
Provide Complete and accurate information about his/ her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/ her health
Provide complete and accurate information including full name, address and other information
To ask questions when he/ she does not understand what the doctor or other member of healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/ she anticipates problems in following prescribed treatment or considering alternative therapies.
Abide by all hospital rules and regulations given in patient information brochure, more importantly;
- Comply with the no-smoking policy
- Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises
- Treat hospital staff, other patients and visitors with courtesy and respect.
- To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
- Not to give medication prescribed for him/her to others
- Provide complete and accurate information for insurance claims and work with the hospital staff and doctors to make payment arrangements
- To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course
- To pay for services billed for in a timely manner as per the hospital policies
- To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first
- To respect that admitted patient and patients requiring emergency care take priority for your doctor
- To follow the prescribed treatment plan and carefully comply with the instructions given
- To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital
- To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
- Not to take any medications without the knowledge of doctor and healthcare professionals
- To understand the charter of rights and sleek clarifications, if any